Everything your operations and CX teams need to manage orders efficiently, in one place, without jumping between systems.
Manage every order across markets and channels, with full visibility into order state, delivery progress, and payment status, all from one system.
Change shipping details, addresses, or order lines before fulfilment, so customer issues get resolved without manual workarounds outside the platform.
Release payments, gift cards, or bonuses tied to items that were never delivered, so short-shipped orders settle accurately.
Process refunds and cancellations per order line or fee, with an optional reason, free text or a custom reason code you define, for tracking and reporting.
Follow every order through a full, time-stamped history of system events, state changes, and internal actions, so your team has a record it can trust.
Add internal comments directly on an order, visible in the same timeline as system events, so CX, operations, and logistics stay coordinated without a separate thread.
Search and filter operations, deliveries, refunds, cancellations, across every order, and see what's created, completed, or failed, so issues surface before a customer has to report them.
Run advanced promotions without development, frontend changes, or fragile logic.
Create and manage campaigns centrally, no frontend changes or custom development, so execution stays fast and predictable.
Control discount codes, cart-based promotions, and automatic offers, with clear rules for scope, usage limits, and validity.
Set sale prices directly on products and layer promotion rules on top, without rebuilding pricing logic for every campaign.
Group products into bundled promotions to lift average order value and push specific assortments.
Define conditions, priorities, and exclusivity per rule, so promotions apply exactly as intended and don't stack by accident.
Generate large volumes of unique discount codes in one batch, for influencer campaigns, partner activations, or offline promotions, no manual handling.
Every promotion resolves centrally in the cart and checkout engine, so behaviour stays consistent across web, app, POS, and marketplaces.
A flat percentage or fixed amount off the whole cart
Waive the shipping cost entirely
Add a specific free product to the cart
Attach custom tags to order for downstream carrier or fulfillment logic
A percentage or fixed amount off every item matching a tag filter
A percentage or fixed amount off a limited number of matching items
Buy a set quantity of matching items, get a set quantity discounted.
The "buy" items and the "get" items are scoped by two different tag filters
The discount tiers are evaluated together, automatically applying the best result
Progressive discounts as quantity thresholds are crossed, by variant.
Progressive discounts as quantity thresholds are crossed, by product.
The order belongs to a specific store group or market
The cart contains items worth at least a set amount
The cart contains at least a set number of matching items
The whole cart is under a set amount
The whole cart is over a set amount
Cart and checkout stay fast and stable during traffic peaks and major campaigns, without manual capacity planning.
Run a large campaign without a pre-launch heads-up to us, the platform scales automatically as demand hits.
The same speed and behaviour, whether the order comes through web, app, POS, or a marketplace.
An event-driven, serverless architecture that scales automatically with demand, so a record campaign doesn't put revenue at risk.
Norwegian brand Cavour is on a perpetual quest to improve. They have selected Brink Commerce API as the foundation for the next step in their journey.
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